On-Site Service Specialist

The Onsite-Support Specialist will be responsible for providing technical support to end-users. The ideal candidate will have excellent communication skills and be able to troubleshoot and resolve technical issues in a timely manner.

What You'll Do:

• Provide hands-on technical support to end-users.
• Collaborate with other teams to troubleshoot incidents and implement changes
• Offer ad-hoc training on common IT topics and guide users through self-service tools.
• Diagnose and resolve technical issues quickly and efficiently.
• Maintain and update hardware and software systems.
• Install and configure IT equipment and applications.
• Monitor system performance across hardware and software.
• Train users on device functionality and software usage.
• Document technical issues and solutions for future reference.

What You Bring:

• Strong problem-solving and troubleshooting skills.
• Communicative English for everyday interactions.
• Ability to explain technical concepts clearly to non-technical colleagues.
• A mindset focused on process improvement.
• Experience with software maintenance and testing.
• Basic understanding of networking and operating systems.
• Ability to prioritize and manage tasks under pressure.
• A customer-first attitude and collaborative spirit.
• Practical, hands-on approach to solving problems.

What We Offer:

• 7.5-hour workday.
• 5 weeks of vacation.
• Extra day off for your birthday.
• Meal vouchers worth 100 CZK per day — fully covered by us.
• Pension insurance contribution.
• Annual cafeteria bonus of 7,000 CZK.
• Loyalty rewards.
• Additional paid days off for personal occasions.