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Factory IT Service Delivery Specialist (Crystal Springs)

General Information:

Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory Site IT Delivery Specialist for Crystal Springs who will provide overall service delivery to the site to drive value and business growth to the business.


Mission Statement:

As Site IT Service Delivery Specialist, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. 

Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations.

The Site IT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.

In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.

Your Responsibilities:

  • Lead the Site IT team/ resources in the factory or Hitachi Energy site​
  • Act as a point of contact for IT supplier and CDC teams​ for IT related topics
  • Ensure the Ticket Mgt, Ticket Triage and Escalation
  • Provide Infrastructure support/ delivery onsite​
  • Maintain Governance and security onsite​
  • Collect and manage the demand business requirements for factory / office​
  • Provide IT Build project management​
  • Provide a first line support and governance​ for applications
  • Ensure OT Asset IT/OT Cybersecurity operational management​
  • Ensure First response for Cybersecurity emergency
  • Plan and manage factory/ site IT Budget and cost control
  • Ensure Machine Connectivity with network core switches.
  • Manage specific applications and vendor coordination on software and network connectivity.  (PLC programming out of scope)​
  • Ensure access to relevant applications for the factory or Hitachi Energy site
  • Ensures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.
  • Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employee
  • Work Onsite to the site or factory your assigned to full time.
  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

  • Bachelor’s degree in Computer Science or Engineering preferred, or  10+ years of experience in Information Systems. 
  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
  • 5+ years prior experience in IT
  • Fluent English communication skills & good local language skills of the major country of responsibility
  • 2 years of experience in project management of complex global projects.
  • Experience in process management, business process improvement, business process management, or value stream mapping.
  • Experience with manufacturing operations methods, process, and change management is an advantage.
  • Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.
  • Flexibility to manage multiple shifts of IT resources in a factory environment.

Tools:

• MS Office Products​-Excel, Word, Sharepoint, Teams, Outlook

• SNOW Service Now Enterprise IT Management Platform.

• Microsoft DevOps, Microsoft Azure

• SAP​ S4Hana

• Information/Data & Analytics/Business Intelligence

Methodologies of this role:

• ITIL 4 Preferred

• L6S Lean 6 Sigma Certified

• PM/Agile PM

• COBIT

Location Crystal Springs, Mississippi, United States of America
Job type Full time
Experience Experienced
Job function IT, Telecom & Internet
Contract Regular
Publication date 2024-06-26
Reference number R0055569

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 45,000 people in 90 countries and generate business volumes of approximately $13 billion USD.
www.hitachienergy.com

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.