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Service Support Specialist

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Business Information:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 1500 skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision and commissioning. However, over the last decade, it has evolved to become the largest engineering hub. The India Operations Centre is a key aspect of the Power Grids business Power Up transformation program. The INOPC team at Chennai supports Hitachi Energy’s units in more than 40 countries across a wide portfolio of all the four business units in Power Grid business. To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Mission Statement:

As a Service Support Specialist, you will be able to support the transformer service, service & spare parts sales and customers throughout the order handling and project execution process.


  • Order handling in SAP (Booking, follow-up with planning, Order Confirmation, Delivery follow-up, Shipping process.

  • Request for quotation from Supplier for equipment required to execute TRES Service order – Mainly Contractors, machinery mobilisation such as crane, testing team, transportation, etc.

  • Creation of Purchase Requisition’s (PR) and Purchase Order’s (PO) – For Service orders related spares & services.

  • Sending the PO’s to suppliers, sub-contractors, factories and request for order acknowledgement (OA).

  • Constant tracking / follow up with local service providers. Follow up with local and overseas suppliers for their shipments and ensuring they are delivered on time.

  • Liaise with freight forwarders w.r.t to shipments pickup, custom clearance.

  • Invoicing customers in ARIBA system, REIWA and send them to customers for payment processing. Process/ Code invoices for payment.

  • Resolve dispute invoices and liaise with accounts for unpaid/due invoices.

  • Contact Suppliers if needed and payment follow-up together with TRES Sales

  • CCRP creation, follow-up and settlement together with TRES Sales and Collect, follow on NPS from customer.

  • Entering timesheets in SAP/REIWA system against projects.

  • Proven development and maintenance of positive, cooperative, team-oriented relationships with co-workers, supervisors, managers, clients and others in contact with the job

  • Proven interpersonal abilities with peers, colleagues, superiors, customer, suppliers and service providers.

  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.


  • Bachelor’s degree in electrical engineering.

  • Should have 2-5 years of experience, with a combination of Engineering and Order Handling experience.

  • Experience with SAP/REIWA/ARIBA System.

  • Should have Knowledge in Transformer & Transformer Service portfolio.

  • Basic understanding of Electrical and Mechanical systems.

  • Good to have SAP knowledge.

  • Proficiency with CRM and BI tool landscape and capability to read and understand BOM.

  • Good written and verbal communication skills with strong organization and time management.

  • Ability to perform data entry for proposals & orders using internal tools.

Ort Chennai, Tamil Nadu, India
Jobtyp Full time
Erfahrung Entry Level
Position Engineering & Science
Vertrag Regular
Veröffentlichungsdatum 2023-08-31
Referenznummer R0028400
Close-up Thumb Up and Mechanics Hand with Tool. Automobile Master Wearing Gloves Showing Positive Gesture after Finishing Work. Technic occupation. Automobile Repair Service Concept.

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More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com