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Zonal Manager North

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Mission Statement:

Contact Center Customer Service: Technical provides post-sale technical customer service to business or end consumer customers via phone, online chat, or text including: Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.). Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools. Recommending alternative products or services (e.g., warranties) as part of customer issue resolution This position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environment An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.

Your responsibilities:

  • Working in conjunction with the Hitachi energy Commissioning Department to assist in the installation, commissioning and fault resolution of SCADA, RTU, communications Networks and Protection systems installed base.
  • Work on an 'on call Rota' to provide out of hours emergency call out service to existing customers.
  • Maintain the reporting and record system for customer problems, maintenance and fixes.
  • Provide technical support to both customers and colleagues in evaluating technical requirements and answering associated technical queries.
  • Assist Sales & Tendering to impart customer and site-specific experience and knowledge.
  • Assist with customer approval activities such as Type Registration (standardization) and customer specific designs.
  • Preparation of technical & test specifications, test reports, IEC61850 files and design drawings etc.
  • To ensure compliance with Quality Management System, Safety Procedures and Accountancy Policies.
  • Help to maintain customer spares and customer standby systems.
  • Preparation of method statements, risk assessments for onsite work activities.
  • Valued team member who is equally capable of lone working and working as a member of a team.
  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • BE in Computer science, Information Technology, Electrical & Electronics or Communication engineer.
  • Minimum 3-8 years of experience in Substation automation system with strong knowledge on IT - Cyber security concepts.
  • Hands on Experience of Substation automation and communication systems.
  • Strong knowledge on ABB Substation Automation Engineering software s such as IET, Microscada, PCM, RTU etc.
  • Experience in Active directory services.
  • Experience in Intrusion detection, Router and firewall configuration, Domain controller configuration, Patch management WSUS concept.
  • Knowledge on other manufacturer substation Automation software's Knowledge on communication protocol - IEC 61850 , IEC 60870 - 5-101 , 103 ,104, LON , SPA , DPN3 , Modbus etc.
  • Proficiency in English, speaking and writing.
  • Strong background in Protection testing and working with power transmission and distribution protection solutions.
  • Working Knowledge of SCADA & RTU's.
  • Demonstrate excellent customer focus.
  • Proficiency in both spoken & written English language is required
Ort Faridabad, Haryana, India
Jobtyp Full time
Erfahrung Management
Position Engineering & Science
Vertrag Regular
Veröffentlichungsdatum 2023-09-07
Referenznummer R0027284
Close-up Thumb Up and Mechanics Hand with Tool. Automobile Master Wearing Gloves Showing Positive Gesture after Finishing Work. Technic occupation. Automobile Repair Service Concept.

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Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com