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Customer Support Specialist - Maternity leave

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Provides internal and external customer support and coordinate with relevant resources to have complete case ownership.

Your responsibilities:

  • Issues all POs, after a contract is signed and the SO already registered in SAP.

  • Sends all POs to the designated suppliers, monitors the execution of POs by each supplier (requests and receives OAs, registers OAs in SAP, informs customers about confirmed delivery dates.

  • Receives the technical documentation to be approved from the supplier and once is approved by the customer, forwards it to the supplier and waits for the completion of production and delivery in Romania.

  • Asks for and checks the delivery documents from suppliers (invoices, delivery notes / packing lists, conformity declaration, quality certificate,….)

  • Informs customers about issue status based on inputs, and clarifies any questions and complaints ( register CCRP, if necessary).

  • Prepares and analyses regular statistics (e.g., backlog for her contracts, register information in PO needed for Intrastat report / declaration) using available tools and collecting relevant information.

  • Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business

Your background:

  • 2-5 years of relevant experience in order handling/project management;

  • Good level of English and Romanian languages

  • Experience in managing reports and necessary documentation

  • Strong organization skills: planning, communication, prioritizing, time management, flexibility

  • Engineering Degree is considered a plus;

  • Sap knowledge is considered a plus;

Localização Bucharest, Ilfov, Romania
Tipo de emprego Full time
Experiência Experienced
Função do trabalho Sales, Marketing & Product Management
Contrato Fixed Term Contract (Fixed Term)
Data de publicação 2024-02-22
Número de referência R0033688
More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD.