Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com
At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
Responsible for overall satisfaction and proactive retention of customers through knowledge of their core business and products. Builds long-term client relationships to become a trusted advisor. Ensures effective and efficient client training and onboarding of new customers. Maintains a deep understanding of solutions and products and educates customers about the most relevant features/functionality for their specific business needs. Serves as the voice of the customer (issues, feedback, escalation). Provides internal feedback on product enhancements and how to better serve customers. A Specialist Professional (P4) is a recognized subject matter expert in job area typically obtained through advanced education and work experience. Responsibilities typically include: Managing large projects or processes with limited oversight from manager. Coaching, reviewing and delegating work to lower level professionals. Problems faced are difficult and often complex.
|Location||Les Ulis, Paris, France|
|Job type||Full time|
|Job function||Customer Service & Contact Center Operations|
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