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Grid Automation Customer Support and Service Technician

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation


The overall responsibility of the support and service technician is providing substation automation support and service for system integrators and utility customers using the Hitachi Energy Substation Automation Solutions and Products. This position is responsible for customer support, device assessment and repair of electronic equipment, customer site service work and supporting the regional Hitachi Energy team for customer product evaluations and demonstration.  Apply knowledge of electrical and electronic practices and theories in determining malfunctions, repairing and restoring equipment.  Preparing product and electrical equipment for customer demonstration and application evaluation.  Regional customer engagement, communicate with and respond to customer support requests and inquires including field service work requiring onsite service and support.


Key elements to this position are the ability to:

  • Assess, inspect and trouble-shoot returned devices, prototypes and test equipment as necessary.  Identify and determine equipment faults, damages and problems, and make necessary repairs, changes and adjustments.
  • Perform power and voltage testing, software communications testing, calibrations, or other testing on repaired and restored units and assemblies, test equipment, machinery and prototypes by using such equipment as ac/dc testers and meters, oscilloscopes, software. based test equipment, related software and small hand and power tools.
  • Provide regional customer service and support remote and onsite when required to perform electronic equipment assessment, application triage and software and hardware field upgrades.
  • Create, prepare, build, test and modify substation automation equipment used for application diagnostics and demonstration.  Preparing equipment, devices and other equipment working from schematics, drawings and specifications and under the supervision of an application engineer. 
  • Maintain and update logs of regional demonstration equipment, test equipment, machinery and equipment maintenance and calibration records, and qualifications test records. 
  • Communicate with and respond to regional team and/or customers on technical support calls, priority issues, and application debug and testing information.


  • Requires knowledge and experience of utility substation protection, control and automation systems, and utility protection and control maintenance and operation practices.
  • Must be able to work under the direction of the regional technical sales and application engineers to prepare/configure devices and applications, quality assurance testing to validate application performance. 
  • Requires problem solving and diagnostic experience for device/solution application issues recommending corrective action.


Basic Qualifications:

  • Associate degree in Electronics Technology or Technical school graduate.
  • 3-5 years previous experience testing, troubleshooting and repairing electronic equipment, plus a demonstrated knowledge of electrical and electronic theories and math skills.
  • Ability to read and interpret schematics, technical drawings and product specification sheets required. 
  • Excellent communication and interpersonal skills are needed.  Ability to use computer and related software is necessary.
  • Candidate must already have a work authorization that would permit them to work for Hitachi Energy in the United States

Preferred Qualifications:

  • Industry experience in substation protection, control and automation utility operations and maintenance practices and safety procedures
  • Familiar with protection and control products and substation automation products portfolio (IED’s, Gateways & HMI & control software) as they are applied to Hitachi Energy Substation Automation system solutions. 
Basic Info
Location Raleigh, North Carolina, United States of America
Job type Full time
Experience Experienced
Job function Engineering & Science
Contract Regular
Publication date 2023-05-19
Reference number R0021858
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Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD.

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: Resumes and applications will not be accepted in this manner.