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Field Service Technician C

Hitachi Energy is seeking for a Service Technician "C" for it's South Boston, VA location. This role is responsible for providing technical support for Transformer Service, part of the US Transformer HUB. Reporting to the Regional Field Operation Manager, your hands-on experience and knowledge of customer needs will help you not only to build strong customer relationships, but also to identify new business opportunities.

Your Responsibilities

  • Delivering outstanding and professional service, remotely or on-site, in key categories, e.g. installation and commissioning, maintenance, repairs, advanced services, extensions, upgrades and retrofits, end-of-life services and replacements.

  • Exceeding customer expectations by understanding and anticipating current and potential needs.

  • Troubleshooting potential equipment failures and proactively taking measures to offset/prevent and inform internal partners.

  • Coordinating logistics of resources and spare parts for all site Service jobs.

  • Identifying and developing potential sales and business opportunities based on knowledge of customers and collaboration across Hitachi Energy.

  • Suggesting product and process improvements within the business to enhance operations and customer service.

  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

  • Under direction, perform tasks requiring the ability to read and work from applicable mechanical drawings and/or instruction and technical manuals.

  • Repair, re-gasket, assemble and disassemble equipment as directed.

  • With direction, perform activities requiring use of all applicable mechanical hand tools.

  • With Direction Operate and maintain Vacuum Oil Processors (VOP's) and oil handling equipment.

  • Complete vacuum oil processing logs. With direction, support transformer testers.

Your background

  • Associate's Degree in engineering or related field and a minimum 1 year of experience, or alternatively, a special combination of education and experience and/or demonstrated accomplishments.

  • Knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing electro-mechanical equipment

  • Candidate must already have a work authorization that would permit them to work for Hitachi ABB Power Grids in the United States

  • Comfortable using Laptop and associated MS Office tools

  • Regular domestic travel is an essential component of this position

  • A collaborative, solutions-oriented approach and strong communication skills.

Location South Boston, Virginia, United States of America
Job type Full time
Experience Experienced
Job function Engineering & Science
Contract Regular
Publication date 2023-07-26
Reference number R0028333

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD.

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.