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Your responsibilities:

  • You will be responsible for the preparation of the company's after-sales service process, after-sales service plan and organize its implementation, for accepting all customer complaints, strictly following the company's after-sales service process, and answering difficult questions for customers.

  • Timely you will convey customer complaints to all departments of the company for prevention, correction and improvement, and contact relevant departments for the arrangement and deployment of after-sales service staff when necessary.

  • You will Organize the dispatch of after-sales service operators to carry out field work, after-sales technical guidance, handle or organize customer quality or non-quality-related feedback.

  • You will be responsible for formulating the supply plan of stored parts and spare parts required by customers, communicating with warehouses and procurement in a timely manner to ensure the timely supply of after-sales service spare parts and materials.

  • You will maintain after-sales service order information in the SAP system, maintenance of repair work orders, pre-working hours of raw material costs, order maintenance, pre-cal. statistics and other SAP system operations.

  • You will be responsible after-sales service back-office work, summarize after-sales service records, establish, improve the original after-sales service records, ledgers of various products and the filing and registration of after-sales service contracts.

  • You will cooperate with sales engineers to promote the company's products and services, organize customer on-site visits when necessary to improve customer satisfaction index and complete other tasks assigned by the department manager and obey the work arrangement.

  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • You hold college degree or above in mechanical or electrical engineering.

  • Minimum 3 years of technical and after-sales service experience for similar products.

  • Familiar with products, have organizational skills, and provide high-quality after-sales service to customers on behalf of the company.

  • Good to have the necessary knowledge of quality, safety and environmental management for the position.

  • Have a basic knowledge of computer applications.

  • In good shape, absolutely trustworthy and reliable.

  • Open-minded and eager to learn. Influenced by precision and precision tendency, commercially minded and cost-conscious.

  • Ability to communicate with customers.

  • Fluent English in reading, writing and spoken.

Location Suqian, Jiangsu, China
Job type Full time
Experience Experienced
Job function Quality Management
Contract Regular
Publication date 2024-05-24
Reference number R0052735

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. 

We employ more than 40,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.