SCADA Service Engineer

Mission statement:

Ensure the service portfolio is delivered effectively according to HITACHI ENERGY standard processes and safety guidelines to satisfy customers. Execute technical support and act as specialist in own area of expertise. In collaboration with the customer and HITACHI ENERGY units/sales teams ensures customer needs are understood and business opportunities utilized for service growth.

Your responsibilities:

• You will provide technical support by identifying technical problems and determining corrective actions via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end of life services, replacements, etc.) and focus on one HITACHI ENERGY approach in delivering Service.

• You will determine effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively.

• You will manage customer relationships and maintains regular contacts with key customers, identify new sales opportunities, proactively communicating both with the customer and HITACHI ENERGY sales teams to ensure customer needs are met and business opportunities utilized for Service growth.

• You will conduct support and advisory service for Sales team, ensure accurate communication and exchange of technical information to the customers to address their need and reports and follows up customer feedback to achieve high level of customer satisfaction.

• You will provide technical support and coordination for the Service team, plan activities, coordinate the work of internal and external technicians and assigns them specific tasks related to Service needs, supervise project teams and contractors at work site and monitor performance.

• You will apply safety rules and safe practices as well as environmental responsibilities, reports unsafe practices and incidents.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold bachelor’s or master’s degree – preferable in Electrical Engineering with major – Power or others related field.

• At least 0-2 years experiences in substation communication and SCADA systems.

• Strong electrical engineering Background with good interpersonal, coordination, & communication skills, and selves’ motivation.

• Experience dealing with multi- cultural workforce has preferred.

• Agility to learn on software and applications.

• Good command in speaking & written English language and computer literacy.