Factory IT/OT Specialist-Shanghai

General information:

Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory IT/OT Specialist for our Shanghai location. 

Mission statement:

As IT/OT Specialist you provide computer onsite support execution for factory or Hitachi energy site's owned/managed assets​ and operational support of both office IT and shop floor IT/OT assets that are not supported by the OSS techs. You carry out IT/OT Cybersecurity first responder tasks​ and IT/OT assets cybersecurity operational tasks​.

Your responsibilities:

• You will provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support, provide computer onsite support of execution for Factory ​or Hitachi energy site's owned/managed assets​ and carry out OT asset IT/OT Cybersecurity operational tasks and carry out both, the Office IT and Shop Floor IT/OT assets operational support​ Kiosks, Printers, Conf Rooms/ Teams rooms, Vendor machines execution/ support which Global OSS techs are not supporting or are managed/owned by factory​, CCTV / security system, Badging, Scanners for MES hardware support.

• You will carry out the IT/OT cybersecurity first responder tasks by investigating and determining the scope of the incident, work with the cybersecurity team to contain and remediate the incident, under guidance from the factory incident responder​.

• You will identify critical assets: responsible for identifying critical assets within the factory that require monitoring and protection​, install and configure remediation measures: install and configure security patches on critical assets to protect the environment from security incidents, with additional assistance whenever required​ and report any abnormal behavior of OT systems: raise alerts to incident response teams in case of detected security events in the operational technology (OT) environment, such as unauthorized access attempts or changes to control systems​.

• You will work with vendors: to ensure that the security patches and OT systems are properly configured and maintained​.

• You will implement security measures regarding business managed assets to ensure that the factory's IT/OT systems are secure and protected from potential security threats, under guidance of global cybersecurity teams and the factory process engineer​ and work full time 5 days a week onsite in factory.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You have completed a formal qualification or completed an apprenticeship in the field of information technology.

• Minimum 2 years of professional experience in IT support.

• L6S Lean 6 Sigma Certified and ITIL 4 Preferred.

• Good understanding on Service Now IT Enterprise Platform, MS Office 365, Windows, IOS and Asset Management Tools.

• Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven.

• Be fluent in local and English language.