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Business Analyst for COP

Main Responsibilities

  • Establish strong relationship with business stakeholders by demonstrating knowledge and skills required to support business analysis and development teams
  • Understand the customer journey and business value realization through solutions designed and developed by the IT   
  • Capture and visualize technical processes based on business processes
  • Capture, document, analyze business requirements from technical perspective. Consolidate, simplify, and prioritize those requirements. Monitor requirements queue.
  • Define technical solutions fulfilling business requirements, leveraging best practices
  • Act as a Subject Matter Expert (SME) contributing to functional and technical designs. Provide expertise to business stakeholders, application operations or project teams to either support ongoing operations or develop new solutions
  • Collaborate with architects, application teams, project delivery teams and 3rd party service providers to ensure consistent design of provided solutions and to estimate effort required to achieve those
  • Ensure functional and technical specification supports an overall solution design
  • Provide a good understanding of product and business owner needs, transparency and continuous engagement
  • Propose new solutions and solve challenging problems
  • Participate in project phases: scoping, analysis & design, build, acceptance tests, deployments and releases
  • Test and troubleshoot final system setup
  • Demonstrate to business users how IT solutions work and answer questions


  • 5+ years of experience as Business or Functional Analyst (or similar role)
  • 3+ years of technical analysis, development, automated testing or similar
  • Experience in SQL, Java/ TypeScript (for testing purposes), repository such as GitHub or others
  • Knowledge of Enterprise Asset Management and/or Case Management processes and tools
  • Understanding of Business Process Model and Notation (BPMN)
  • Proficiency in Miro Board, MS Office, Visio, Jira / Confluence / Azure Devops
  • Strong analytical and problem-solving skills
  • Strong communication, negotiation, facilitation skills
  • Experience of working in ecosystem with Salesforce and Mulesoft is an advantage
  • Working experience in managing data strategy and collaborating with architects for developing data models in relevance to the project
  • Understanding of Customer Portal / Installed Base solutions in large enterprises
Location Krakow, Lesser Poland, Poland
Job type Full time
Experience Experienced
Job function IT, Telecom & Internet
Contract Regular
Publication date 2024-04-23
Reference number R0049289

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. 

We employ more than 40,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.