There is a growing demand for FACTS Care agreements, an uptime insurance for increased peace of mind, enabling the customer to focus on their core business.
The Hitachi Energy FACTS Care agreement is a production uptime insurance for your FACTS installation. Production up-time, availability and reliability are of highest importance for our partners and customers. The total cost of ownership and capital expenditure incurred when investing in the plant, needs to be in balance with the operational expenditure, the ongoing maintenance (service) cost for running a product or system.
Our commitment is to listen and be responsive to our customers. We value our customers, and always strive to earn their trust. Power companies globally are relying more and more on the use of external service providers to support their assets allowing them to focus on their core business of asset management. Hitachi Energy's customers globally are choosing to establish long term service agreements with Hitachi Energy that allow them to leverage Hitachi Energy's local service resources and global expertise throughout the entire asset life-cycle.