Project Engineer

General information:

Hitachi Energy is seeking a Senior Project Engineer for a local assignment in Albany, New York. This role is responsible for providing technical support and service to our customers. This role also involves understanding and documenting customer-reported issues, taking ownership, researching, and resolving issues, as well as guiding customers on system usage and general inquiries.

Responsibilities:

Provide consultation, diagnosis, escalation, status-reporting, and resolution implementation to reported problems Investigate issues and defects at a detailed level to determine appropriate method of resolution; identify workarounds; provide information to developers to easily replicate issues and fix software defects On-call support for critical issues affecting customer production systems Respond to client inquiries concerning systems usage and operations Provide technical support and advice for implementation of software fixes/upgrades Coordinate installations of upgrades and revisions to software with customers Identify and implement tools to assist in supporting the technical support team and the customer Identify areas for improvement and implement initiatives to improve customer service efficiency and effectiveness Deliver a high level of customer satisfaction through the excellent customer support

Your background:

Bachelor's Degree in Engineering or Computer Science and a minimum 8 years of experience in a technical customer support capacity. Candidate must already have a work authorization that would permit them to work for ABB in the United States Experience with Power Systems Network Modeling, Network Topological Analysis, Power Flow, Contingency Analysis, State Estimator, Security Constrained Unit Commitment, Economic Dispatch, Linear and Non-Linear Programming (Optimization) and Numerical Methods. Familiarity with mathematical modeling tools (AMPL/AIMMS) and optimization solvers (CPLEX and Gurobi) Experience developing power system application software for Electricity Market Experience with multi-threading, high performance, memory intensive analytical applications. Strong demonstrable analytical and problem-solving abilities with a proven ability or the ability to learn software troubleshooting and diagnosis skills Demonstrated programming skills in high performance, high programming level languages such as FORTRAN or C/C++. Formal classroom education in Data Structures and Databases is desirable as is work experience on a Unix or Linux OS environment. Must be willing to work on an on-call basis to support customer emergencies on a mission critical system Well-developed written and verbal skills Positive and proactive personality with a desire for providing excellent customer service and support