Application Manager

General information:

Mission Statement: Perform various business analyses to support decisions regarding IS solutions; is primarily accountable for proper requirements management, including elicitation, definition, analysis and documentation of the requirements.

Responsibilities:

IS Service Delivery: Collaborates with IS Service Managers, Application Manager, Solution Architect and Specialists to estimate the effort for IS solution/services development, change requests and releases; Is responsible for entire requirements management process. Ensure that the final solution meets business objectives and adds to the bottom line. Business Processes: Understands the related business processes in detail and applies this knowledge to shape and align IS solution/services building and delivery activities. IS Processes: Assists in the installation, management, maintenance, and optimization of internal and cross-functional processes related to IS Services. IS Technology: Acts as Subject Matter Expert (SME) in relevant area of responsibility, contributing technical and business process/data expertise to either support ongoing operations or develop new software. Governance: For assigned tasks, executes all actions in IS processes according to agreed RACIS specification. Strategy: Keeps up to date and informed of any change, or planned change, of the PG IS Enterprise Architecture and PG IS Strategy; Also of any incident, change or project which has or might have a major impact on the relevant part of the service. People leadership and development: Provides guidance or support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility. Capture, document, analyze, trace, prioritize and agree "End to End" IS application / platform/ solution/ service delivery. Maintain, prevent and correct defects once the solution is implemented. Propose enhancements or making changes to increase the value provided by the system. Work together with the testing team to validate the solution is fit for use.

Your background:

Bachelor's degree or equivalent in computer science, engineering or business management. 7 to 9 years of experience in IT Applications Management and Service Delivery in multinational companies. Experience and ability to work with virtual delivery teams as well as distributed stakeholders. Knowledge of .Net technology and Quality Management Process or QMS Excellent problem-solving skills. Analytical mindset. Exceptional interpersonal skills. Excellent written and verbal communication skills. Attention to detail.