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The UNIX Administrator is responsible for performing UNIX technical support across all levels of established client Service Level Agreements (SLAs), and upholding the tech-nical standards and procedures within the UNIX Administration team. A UNIX Administrator will act predominantly as a 1st and 2nd level support engineer, performing from beginner to intermediate level support tasks whilst adhering to established SLAs. It is their responsibility to ensure a high standard of service to potential and existing clients is maintained through adherence to documented standard and procedures as laid out by the senior members of the team.
Maintaining the service level agreements (SLAs) of existing clients by performing day to day support tasks. These may include (but are not limited to): Capacity Planning and Management Provide input into monthly capacity reports for client infrastructure Make recommendations as appropriate to client stakeholders for ca-pacity concerns. Assist in the implementation of recommendations as coordinated by Senior members of the team Patch Management Provide patch reports to supported clients detailing the current oper-ating system and firmware patch revisions on their infrastructure, and provide recommendations based on available patch revisions. Based on approved recommendations implement new operating sys-tem and/or firmware revisions to client infrastructure through estab-lished change procedure techniques. Security Management Facilitate user access management (through account creations, dele-tions and maintenance) Perform security audits on client infrastructure as requested or re-quired by established SLAs. Implement security measures as planned or coordinated by Senior members of staff Miscellaneous client service requests Server commission / decommission tasks Operating systems installation and configuration in adher-ence to client specifications and established standards Integration with ABB Enterprise Software monitoring and backup systems as required Customer Management Database (CMDB) additions, removal and maintenance Printer configuration and maintenance UNIX-based application support including (but not limited to) Samba, Email server technologies, OpenLDAP, DNS, NIS+, etc. Provide assistance to database / communications / windows / applica-tion support administrators where relevant UNIX support knowledge is required Following direction and guidance from senior engineers perform root cause investiga-tions for major support incidents or problems and provide feedback to seniors and cli-ent management. At all times execute tasks in accordance with ABB Enterprise Software technical and core process standards. Take part in an on call roster and shift work to provide Level 2 support for managed Applications Perform other tasks as required by the Team Lead, Lead Engineers, Senior UNIX Admin-istrators or Management.
Formal training (i.e. IT degree or diploma from a recognized institution) Minimum 3 years in a UNIX customer support role, preferably in an out-sourcing environment with established SLAs Skills in 1 or more of the following Operating Systems: Linux (RHEL, Centos, Oracle Linux preferable) HPUX Demonstrated problem solving skills Demonstrated skills in UNIX scripting in at least one of: UNIX Shell, Powershell, Perl, Python Experience in managing operations in Azure Cloud Experience in enterprise backups. Example Azure backup, netbackup, Networker, HP DataProtector etc Experience in enterprise monitoring. Example Zenoss, Nagios, Openview, SNMP. Experience with the following technologies and tools: Opsgenie and Jira Prometheus Grafana Jenkins Docker Kubernetes Terraform Ansible Kafka Elastic Search Kibana Strong analytical and problem solving skills. Experience in working with multiple teams Globally. Excellent written and verbal communication skills, and high attention to detail. Influencing and Engaging skills to achieve notable outcomes. Proactive and highly organized including timeliness and ability to meet deadlines and changing priorities. Ability to work autonomously and as part of a team. Ability to multi-task and be action oriented.
|Lieu||Bangalore, Karnataka, India|
|Type d'emploi||Full time|
|Fonction du poste||Engineering & Science|
|Date de publication||2023-03-29|
|Numéro de réference||IN54084937|
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