Senior DevOps Automation/Cloud

General information:

The Application Cloud Administrator objective is to manage our cloud infrastructure and ensure the availability and functionality of Hitachi Energy Enterprise Software Applications for Clients, Global Account Teams and Support Teams to facilitate the effective delivery of service. Primarily the focus of the role is to ensure customer service for Applications related Incidents and Service Request as they relate to Hitachi Energy contractual obligations with a key objective of the reduction of incidents raised, for Application instances managed on the Clients behalf. The position will operate in accordance with Cloud Services global guidelines, policies and process as defined by the Cloud Services global centers of service excellence. The Hitachi Energy Cloud Services mission is to deliver a superior quality of services of Hitachi Energy solution in mission critical systems of our essential industry customers.

Responsibilities:

Responsible for gathering system requirements working together with application architects and owners. Responsible for generating scripts and templates required for the automatic provisioning of resources. Discover standard cloud services offerings, install, and execute processes and standards for optimal use of cloud service provider offerings. Build software for the organization's systems and as a service offering. Stay well-informed of failures and complications related to a cloud offering. Assist with debugging technical issues inside a complex stack involving virtualization, containers, microservices, etc. Collaborate with the engineering teams to enable their applications to run on Cloud infrastructure. Review issues and determine action plans relating to managed Applications services. Take ownership of Incidents and Service Requests within the managed group. Perform all work assigned is performed in accordance with client SLAs and Cloud Services management priorities. Provide Level 2 support for managed Applications. Take responsibility for effective and timely delivery of managed Applications services. Ensure adherence to change management control procedures by gaining approval from the process management steering committee prior to implementation. Mentor team members that are junior and provide training as necessary to advance the level of skills within the team. Perform evaluation for root cause of Incidents and instigate actions to correct both the Incident and the underlying cause. Perform maintenance activities within an agreed life cycle for allocated resources maintenance including adherence to agreed design, implementation, testing and documentation standards. Proactively propose and implement improvement solutions to common problems. Ensure all activities are in line with the Cloud Services business direction for Globalisation and consistency between operational groups as defined by Cloud Services Management. Participate in the training plan arranged by the Administration Team Leader. Demonstrate selfmotivation in managing self-training initiatives (self-study, use of sandpit environments, industry forum membership and participation etc). Build business relationships with customer stakeholders and develop a positive reputation for Hitachi Energy. Maintain currency of technical knowledge of Applications technology, support tools and techniques. Undertake other tasks as directed by Management.

Your background:

Degree qualified in Information Technology, Business or Commerce with a focus on Application Architecture or IT Systems, or equivalent industry experience. ITIL Certification at Foundation level. 2-3 years' experience in an IT Service Delivery Role & 2-3 years' experience in supporting and/or administrating specialist mining applications in a medium to large enterprise environment. Understanding of the ITIL framework, experience working in a mature change management process environment. Understands and is committed to the concepts underlying ITIL quality management. Experienced in information technology service delivery. Basic understanding of IT architecture, both infrastructure and application. Excellent knowledge of Windows or Unix system administration. Excellent knowledge of Database fundamentals. Good understanding of Enterprise Application Architecture and Distributed Applications Architecture. Capacity to work with formal support documentation (user requirements, functional design, technical specifications, user guide, etc). Strong statistical analysis and problem solving skills.