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IT - End User Services Specialist and VIP Supporter 80-100% (f/m/d)

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

The Hitachi Energy IT End User Services HQ Specialist and VIP Supporter is a key part of the Hitachi Energy HQ IT and VIP Support team. With technical-, and excellent soft skills, the End User Services HQ Specialist will ensure that Hitachi Energy HQ and VIP users receive supreme care and assistance during their day-to-day work with IT-related issues.

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

Are you looking for the next step in your career? We are looking forward to your application!

Your Responsibilities

  • You provide technical support to HQ end users and VIPs.

  • You collaborate with cross-functional work teams, key stakeholders, IT managers, internal & 3rd party suppliers, and subject matter experts to maintain HQ IT and VIP support services and solutions.

  • You works with HQ users and VIPs to identify IT-related problems and advise on solutions.

  • You manage small projects related to HQ IT and VIP support services

  • You liaise with Service Desk or resolver groups to find resolutions to more complex problems.

  • You maintains appropriate IT competence within the department, ensuring alignment to given IT goals, relevant IT Standards, and other applicable HITACHI ENERGY directives and HITACHI ENERGY guidelines.

  • You increase satisfaction with HQ IT and VIP support services by assessing expectations and ensuring actions are taken to close gaps. You Develop productive relationships with HQ end users and VIPs to influence how HQ IT can enable new sources of value.

Your Background

  • You bring an Education in Information Technology, Business Management, or a related field with three years of experience in a customer-facing support role.

  • You have first experience in the technical user support area and managing costumers

  • You have Up-to-date knowledge of current end-user support trends, tools, methods, and processes.

  • Good working knowledge of MS Office applications, especially Word, Excel, Teams,  PowerPoint, and ITSM tools is required

  • You have an analytical and problem-solving attitude

  • You are highly flexible, creative and organized

Informazioni basilari
Lieu Zurich, Zurich, Switzerland
Type d'emploi Full time
De l'expérience Management
Fonction du poste IT, Telecom & Internet
Contrat Regular
Date de publication 2023-04-21
Numéro de réference CH55274210
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Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD.