Senior Order Handling Specialist 80-100% (f/m/d)

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

For our growing organization in the area of Grid Automation Products we are looking for a passionate Member of Global Delivery Center for communication products. Do like to deal with customers and internal stakeholders to find the best common solution? Are you a strong team player who is looking for a new challenge?

Your responsibilities

• Ensure that the order booking and revenue generation are executed in line with best practices and HITACHI ENERGY policies
• Own the Repair Process, execution of repairs and coordination along with the different suppliers including repair reporting and coordination of quality problems/ recall of the products
• Execute demo equipment deliveries in coordination with internal departments
• Solve customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
• Proactively informs customers about issue status based on inputs, and clarifies any questions
• Ensures a positive customer experience throughout the entire process

Your background

• Economical degree with relevant specific certificates
• Minimum 3 years of experience in the area of order handling, order management, customer relationship management
• Good knowledge about processes, tools, products, Office and SAP REIWA
• German and English language skill are required
• Team player and organizational talent

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com Interested in joining our team? If so, we look forward to receiving your full application (motivation letter, CV, references) only via our online careers tool. Hitachi Energy Switzerland Ltd. Peter Pankaczi Talent Acquisition

2023-02-15

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