Customer Support Specialist (f/m/d)

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Pucaro Elektro-Isolierstoffe GmbH in Roigheim (Heilbronn district) is one of the world market leaders in the field of electrical insulation materials and part of the global Hitachi Energy Group. We combine long tradition with sustainability and internationality. Our products are used in transformers in power transmission and distribution as well as in motors and generators of electrical appliances and electric mobility. Our products are regularly tested in our modern, well-equipped test laboratory according to international standards. To strengthen our team we are looking for you as a customer support specialist (f/m/d)! In this role, you will support our customers throughout the entire ordering process and act as an interface to planning, production, quality assurance and purchasing. Do you enjoy working with customers and want to be part of an international and dynamic team? Then we look forward to receiving your application! Our flexible working models help you optimize personal and business performance while creating an environment where all employees are empowered and can develop.

Your responsibilities

• You record, process and manage customer orders from order entry to delivery
• You are responsible for the worldwide shipping process
• You work closely with the interfaces purchasing, sales, shipping and production and ensure that deadlines are met
• You are responsible for communication with colleagues, customers, transport service providers, shipping companies and external export offices
• You will prepare the necessary customs documents and certificates
• You process customs and export formalities and handle them
• You are responsible for processing complaints
• You support with administrative activities

Your background

• Completed commercial training
• First professional experience in the field of export and freight forwarding
• Knowledge of international payment and delivery terms
• German and English fluently in written and spoken form
• Experienced handling of the common MS Office applications as well as first experiences with ERP systems
• Ability to work in a team, on own initiative and structured way of working
• High degree of customer and service orientation

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com Hitachi Energy Germany AG Jil Sophie Nörber Talent Acquisition

2023-02-09

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