| Basic Info | |
|---|---|
| 地点 | Kraków, , Poland |
| 工作类型 | Full-Time |
| 职位类型 | Senior professionals ( > 5 years of work experience) |
| 合同 | Regular/Permanent |
At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
General information about project: The Service Integration Department manages multiple supplier services and integrates them into single business facing IT organization. It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service and user experience. It owns ServiceNow Platform and Service Management Process Framework as the core of a fit-for-purpose IT application and technology landscape and ensures effective governance and orchestration of service delivery in line with Hitachi Energy IT Operating Model. We are looking for an individual that has a deep understanding and experience in managing ITIL processes and/or SIAM services ideally within the context of product-oriented organization. The successful candidate will lead product virtual and create and deploy industry benchmark SIAM services across IT (infrastructure, platform and applications, and security services) and beyond, that it across the enterprise integrating support functions and business units.
Your responsibilities
- product development team, focusing of product development and improvement, and technical maintenance that is incident management or defect fixing, and
- service operation team focusing of product day-to-day provision that is delivering product value to its Customers
- maximizing the value of the managed product to the organization
- anticipating customer needs and acting proactively
- product vision and value to be defined, documented and communicated across the organization
- product roadmap to be defined and aligned to business priorities and Customer needs, and to be regularly updated to stay as such
- product backlog to be visible, understood, managed and prioritized across all stakeholders by maximizing the value to organization and in line with product roadmap
- product development and improvement
- product operations / live service provision
- assure product compliance to relevant compliance, regulatory, security and governance standards
Your background
- Min. 8 years of IT experience including at least 3 years of project/team leadership (formal reporting line/management not essential)
- Min. 3 years of experience in IT Service Management definition and/or supervision (execution of ITIL processes not included here)- program/project manager or SIAM organization, ideally in coordination or leadership position
- ITIL v4. Managing Professional or ITIL v3 Expert certificate (or alternatively during ITIL v.4 Managing Professional certification with at least 2 courses completed and exams passed)
- ServiceNOW experience and/or certifications
- Strong ownership demonstrated with a success track over previous assignments
- Fluent written and spoken English is a must
- For you advandage -ability to work in Agile and/or DevOps environment / knwladge of CSDM (Common Service Data Model) practical experience would be a benefit
More about us
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com
Publication date
2023-03-08
Reference Number
PL55108450_E1