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Customer Success Representative

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Hitachi Energy is seeking a Customer Success Representative for its Marketing & Sales organization. This position will be required to be onsite at the Jefferson City, MO location. This role is responsible for managing the post order management efforts for Hitachi Energy’s client base. The Customer Success Representative will organize and lead the efforts surrounding the sales order management and fulfillment process from the time the purchase order is accepted through shipment, into the warranty and after-market services phases of the sales cycle. The Customer Success Representative is the voice of the customer within the facility and is part of the North American Hub’s Marketing & Sales organization. The Customer Success Representative’s goals and initiatives are driven by impacting new business by offering a world class customer experience.

Your responsibilities

  • Process new orders and drive “clean order” initiative from Customer Success into manufacturing and strive towards an overall reduction of order entry throughput time
  • Promote collaboration with engineering to meet customers’ expectations by providing a complete drawing package with an emphasis on quality and on time submittal
  • Process change orders and develop positive internal relationships with Operations, Quality, Supply Chain, Engineering and Production Planning to manage post order changes
  • Support the manufacturing facility’s efforts to maximize revenue on a monthly, quarterly and yearly basis by driving down units on shipping hold. Attend the revenue meeting and manage customers’ orders to reduce units built in manufacturing that are unable to ship for reasons M&S can influence, such as obtaining ship to addresses, points of contacts or working with finance to release credit holds
  • Manage return authorizations, customer concessions, milestone billing and overdue invoices
  • Embrace and implement lean manufacturing methodologies to drive continuous improvement within Customer Success. Review processes and procedures as part of standard work. Conduct Root Cause Countermeasures, Rapid Problem-Solving events and develop lessons learned
  • Effectively communicate customer’s shipping schedules and resolve potential delays. Implement and monitor the design freeze schedule
  • Actively participate and attend daily meetings. Appropriately escalate issues for resolution where applicable

Your background

  • Bachelor degree and two (2) or more years of experience; OR Associate degree and four (4) or more years of experience; OR High School Diploma/GED and six (6) or more years of experience
  • Candidate must already have a work authorization that would permit them to work for Hitachi Energy in the United States.
  • Bachelor degree in an Engineering or Business-related field preferred
  • Experience with Microsoft Office and SAP beneficial
  • Knowledge of general accounting principles
  • Strong organizational skills and a basic understanding of project management elements are preferred
  • Aptitude for basic technical specifications and strong problem-solving skills

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites: https://www.dol.go v/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf and https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/ posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner. #LI-NAM1

Publication date

2022-09-19

Reference Number

US53335083_E2

Basic Info
Ort Jefferson City, Missouri, USA
Jobtyp Full-Time
Art der Rolle Entry Level (< 2 years of work experience)
Vertrag Regular/Permanent

Benefits

  • Retirement plan
  • Life insurance
  • Medical insurance
  • Disability insurance
  • Wellbeing program

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