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ERP Solution Architect Issue-to-Resolution

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Hitachi Energy is establishing a Global /Regional IS organization to drive standardization and harmonization of solutions and to ensure delivery of high quality IS services for Hitachi Energy business units, by bringing significant focus on business value driven innovation and delivery as core competencies. The Hitachi Energy IS ERP Solution Architect Issue-to-Resolution is a member of the Hitachi Energy IS Platform & Applications team and responsible for the design, integrity and quality of an IS solution and of associated IS services delivered to Business, Support Functions and IS Technology domains as the case may be. Responsible that the IS solution/service provides the required functionality and meets the cost expectations of business. Collaborates with and contributes to project set-up and delivery as well as to service operations optimization. The Hitachi Energy IS ERP Solution Architect Issue-to-Resolution is accountable for managing workstream interdependencies mainly but not restricted to the areas of S/4 Service management and Plant Maintenance. This role is mainly but not exclusively focused on the REIWA program. REIWA is an important Hitachi Energy IS ERP program which acts as an enabler of our ongoing transformation as an independent entity.

Your responsibilities

  • Defines the technical IS solution and ensures alignment with other modules and surrounding IS applications through cooperation and collaboration across IS solution architects and IS delivery units.
  • Engages in requirement engineering to decide which requirements are covered by available standard functionalities, for which functionalities enhancements are needed and for which functionalities workarounds are accepted.
  • Supports validation and prioritization of incoming business demand in collaboration with the relevant IS Business Analyst, IS Service Manager, IS Application Manager and/or Global IS Domain Architect.
  • Be responsible for translating the functional design into technical specifications, review and sign off the functional and technical use case specifications.
  • Communicate the technical specifications to the developers.
  • Formulate rules, principles and guidelines to guide the development of the technical solutions.
  • Determine non-functional requirements and ensure service/ solution operation standards are considered accordingly.
  • Keeps knowledge up to date regarding new and emerging IS technology and IS industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions.
  • Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most cost efficient IS solutions/services for the business.
  • Ensures manuals for users are created to describe the operating procedures.
  • Consults, gives advice and supports the installation of new IS solutions/services, or the changing of existing IS solutions/services.
  • Consults the users to identify and learn about current procedures and to clarify further requirements.
  • Supports the installation, management, maintenance, and optimization of all IS processes related to the area of responsibility.
  • Provides guidance to IS project management and IS delivery unit team in how to utilize IS application/solution standards (e.g. SAP) effectively.
  • Communicates project delivery related decision demand towards project and S/4 Service management in collaboration with Global IS Domain Architect to ensure resolution and avoid delivery issues.
  • Commits and contributes to common result oriented collaboration with the various business processes IS architectural domains as well as the various enterprise technology IS architecture domains.
  • For assigned tasks, executes all actions in IS processes according to agreed RACIS specification.
  • In concert with the Global IS Domain Architect ensures that IS solution/service-related standards are considered accordingly.
  • Provides support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice with/without carrying line responsibility.
  • Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

  • Master’s/Bachelor’s Degree in of Engineering in Computer science (preferred) or related discipline.
  • Minimum of 10+ years of experience within Information Technology industry where 8+ years of solution architecture experience across various IT areas with focus in the areas of Issue-to-Resolution (S/4 Service management and Plant Maintenance), particularly & 3+ years of solution architecture experience of global Integration projects.
  • Minimum 5+ years of team lead experience coordinating onsite & offshore teams (Functional & ABAP up to 20 persons).
  • Practical implementation experience with integration software/tools: BizTalk and/or MuleSoft.
  • Practical implementation experience with SAP CRM (Service preferred).
  • Practical implementation experience with SAP Customer Service.
  • Practical implementation experience with SAP Plant Maintenance.
  • Certification in S/4 HANA, and/or other SAP Solutions. especially in the focus areas highlighted.
  • SAP ABAP programming and SAP ALE- IDOC experience (preferred).
  • International work experience in different countries/ cultures.
  • Proven experience implementing SAP best practices, especially for smooth transition for carving out a business division from current SAP landscape to a different one.
  • Highly adept at bridging, translating and integrating business with IT, and converting business requirements into IT solutions.
  • Ability to provide leadership to ensure effective solutions that drive business value are created and implemented, in an environment of virtual teams.
  • Awareness of latest technology, developments and offerings from SAP and their future direction.
  • Able to sort through complex issues and make timely decisions.
  • Ability to generate new ideas, challenge status quo, take risks, support change and foster innovation.
  • Fluent English language and good interpersonal and communication skills, ability to effectively communicate with business and IT stakeholders.

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD.

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Basic Info
Ubicación Madrid, , Spain
Tipo de empleo Full-Time
Tipo de rol Senior professionals ( > 5 years of work experience)
Contrato Regular/Permanent

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