Digital Services Field Service Engineer

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Reporting to the US Digital Services Manager within the newly formed Digital Services Team, as a branch of Hitachi Energy’s Transformer Components and Services, we aim to unlock customer value using data through our transformer monitoring and software technologies. As the Digital Services Field Service Engineer you will be the product, installation, and support expert, for all US offerings, in the digital services portfolio. This is an exciting and unique role where you will be challenged with delivering complex transformer digital systems. Designed for someone who likes to be onsite turning wrenches, passionate about technology and has an interest in converting standard transformers into “Smart” transformers.

Your responsibilities

• Delivering outstanding and professional service, remotely or on-site, in key categories, e.g. installation and commissioning, maintenance, repairs, advanced services, extensions, upgrades and retrofits, end-of-life services and replacements.
• Exceeding customer expectations by understanding and anticipating current and potential needs
• Installation of Transformer Hardware, Sensor, and Accessories
• Installation of Transformer Software, Configuration of Transformer Software, License Initialization, Firmware Upgrades, Hardware and Software integration Testing
• Physical Communication connectivity, Communication Configuration, Communication Testing, and validation
• Onsite Project Execution, Onsite Troubleshooting, Technical Drawing Support, Process improvement

Your background

• Associate degree in engineering or related field and up to 1 year of experience, or alternatively, a special combination of education and experience and/or demonstrated accomplishments
• Knowledge of and hands-on experience in servicing, maintaining, commissioning, and repairing electro-mechanical equipment
• Performed tasks requiring the ability to read and work from applicable electrical and mechanical drawings, and/or instruction and technical manuals.
• Comfortable using Laptop and associated MS Office tools
• Up to 50 – 70% Regular domestic travel which is an essential component of this position
• A collaborative, solutions-oriented approach and strong communication skills.

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites: https://www.dol.go v/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf and https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/ posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner. #LI-NAM1

2023-03-14

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