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Project Management & Service Manager

Mission statement:

To ensure customer and factory satisfaction through effective project management and team management skills. Deliver results from order entry to project commissioning that ensure repeatable customer business.

Your responsibilities:

  • You will be leading the team of 13 Project Managers for successful execution of projects under assigned region or customer projects in 2 transformer factories in Vietnam, leading the team of transformer delivery coordinators for successful logistics and delivery of projects.

  • You will coach and mentor the Project Managers and ensure their development plan is fulfilled per role qualifications requirements and career journey.

  • You will be leading the team and other functions from Factory to monitor and achieve importance KPIs including revenue, cash flow, inventory, on-time delivery, customer satisfaction, etc., ensuring that all project related activities are performed in accordance with Hitachi Energy policy, contractual agreements, quality standard, health, safety and environment requirements, financial targets as well as schedule commitments. You will be building up strong relations with customers and managing customer satisfaction by on time execution of projects.

  • You will act as the escalation point for customer and support the project team and resolve the cross-function roadblocks and collaboration with functions, actively manage work allocations and resource loading monitoring to achieve best outcomes.

  • You will be supervising project execution and performance management through project reviews with management and project managers to ensure contract fulfilment and approve any project deviations.

  • You will take an active role in identifying risks, negotiate and resolve escalated issues especially those raised by the customer.

  • You will be ensuring that the portfolio of projects follows good methodology and execution practices in accordance with internal standard procedures, and that projects are closed as per contracts entered with customers.

  • You will take the lead of coordinating any customer request whether they are related to execution or additional requests to projects and take the lead for additional sales, lead team effort to follow local and other markets’ rules, conduct annual tax/custom audit and fulfill required document from local tax/custom officers

  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • Bachelor’s or master’s degree in industrial management, electrical engineering, or equivalent with strong technical background (project management qualifications are seen as plus).

  • Proven experience in project management within the electrical industry needed.

  • Preferably experience in engineer to order project execution for instance for substation projects or similar projects related to design, supply, installation of high voltage equipment.

  • Possess strong leadership skills and ability to lead the team and convince stakeholders in the interest of the project.

  • Ability to work under pressure to deliver the projects with time, cost, and quality.

  • Experience of SAP or another ERP platform knowledge is an advantage.

  • Strong attention to detail, ensuring accuracy and quality in project deliverables.

  • Capability to develop work practices and to take lessons learned and implement them into the processes.

  • Ability to adapt to changing priorities and work under tight deadlines and excellent collaboration and work with cross functional and cross-cultural team.

  • Analytical and problem-solving mindset, with the ability to identify and mitigate risks and challenges.

  • Strong communication skill in English.

Location Bac Ninh, Bắc Ninh, Vietnam
Job type Full time
Experience Management
Job function Project | Program Management
Contract Regular
Publication date 2024-10-09
Reference number R0062770

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.