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Service Sales Support Engineer

Your responsibilities:

  • You will regular customer visit to develop the service project opportunities i.e. extension, retrofit, strategic spare parts and support customer actively and receive customer feedback.

  • You will receive RFQs from end customers or internal customers, register RFQ in SFDC, make assessment on RFQs, distribute support tasks to internal support team, i.e. technical support/commercial support.

  • You will do maintenance and update project information of service project projects pipeline in the SFDC, improve the high accurate forecast in the SFDC.

  • You will analysis customer RFQs, initial the Risk Review process in cased required, define technical solution, collect technical document and cost information from internal support function team.

  • You will calculate bidding price, define the price strategy and prepare the bidding document and submit to customer, follow up negotiation/clarifications with customer.

  • You will sign the contract with customer and work with commercial team to register contract to SAP system.

  • You will handover contract to project execution team, support project manager with necessary communication with customer during project execution stage.

  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • You hold bachelor and above.  Major in mechanical/electrical engineering and Related.

  • Over 3 years sales/sales support experience.

  • Good knowledge about GIS products.

  • Preferred GIS sales or installation and commissioning experience.

  • Good team player.

  • Like challenges and interested in learning new things/knowledge.

  • Good communication and presentation skills, customer orientation.

  • Fluent English skills in written, oral and reading, basic Japanese speaking and reading.

Location Xiamen, Fujian, China
Job type Full time
Experience Experienced
Job function Sales, Marketing & Product Management
Contract Regular
Publication date 2024-08-16
Reference number R0059501

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.