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After-sales service supervisor

Mission statement: 

Understand where problems occur in the field and provide effective solutions. Data analysis and join quality improvement project to improve customer satisfaction. 

Your responsibilities: 

  • Field Service Engineering work will be focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including, Identifying and correcting more complex problems associated with start-up. 

  • You will be researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs.  

  • You will be developing on-going relationships with customers to secure future business.  

  • You will resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience.  

  • You will be managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower-level professionals and problems faced are difficult and sometimes complex. 

  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility in own project action in the site.

 
Your background:  

  • Bachelor's in mechanical or related engineering.

  • Having suppler audit experience is a plus.   

  • Experience in leading a small team of engineers and good coaching skills.

  • Strong team-work capability and Good self-learning and sharing. 

  • Good English skill in reading and writing, speaking skill preferred. 

  • Good communication skills with customers and suppliers.

Sede Hefei, Anhui, China
Tipo di lavoro Full time
Esperienza Experienced
Funzione lavorativa Engineering & Science
Contratto Regular
Data di pubblicazione 2024-03-14
Numero di riferimento R0040893

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. 

We employ more than 40,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.