Field Service Engineer

For the Business Unit Grid Integration we are looking for a Field Service Engineer who will focus on executing Service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines.

Responsibilities:

• Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.);
• Contribute to customer satisfaction by executing Service work according to customer order and expectation;
• Create and maintain a good relationship with customers and understands their needs; Identify new sales opportunities and communicates them internally;
• Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities;
• Prepare all documents and reports to be signed by the customer representative; Report work done in a timely manner and follows up when needed;
• Proactively identify potential equipment failures and requests proactive corrective actions;
• Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future;
• Proactively identify suggestions for product and quality improvement and communicate them further in the Hitachi Energy organization;
• Provide recommendations to management to improve operations and customer service;
• Apply safety rules and safe practices as well as environmental responsibilities;
• Report unsafe practices and incidents;
• Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Your background:

• Electrotechnical diploma;
• At least 3 years of experience in the role and with high tension equipment;
• Good knowledge of English language;
• Good knowledge of Italian language;
• Willingness to travel (Italy);
• Ability to work in team.

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