Operating Unit Service Manager, Asia Pacific

Mission statement:

The Operating Unit Service Manager – Asia Pacific (APAC) primarily will implement and further develop the BU (Business Unit) Service strategy in the Operating Unit for Automation and Communications (AC). The incumbent will lead the growth of the Service business through countries and AC Product Group to ensure achievement of performance targets. The incumbent is to achieve qualitative and quantitative targets for life cycle management, service products and solutions. The incumbent to lead and develop the Service team to exceed the targets through high performance in revenues to ensure high levels of customer satisfaction.

Your responsibilities:

• You will participate with the Hub Services Sales team in the creation, accelerate and roll out of the Service strategy and drive the localization and implementation of the wing-to-wing Service strategy across the Hub.

• You will develop and drive growth initiatives to meet growth targets in line with the Hub Service strategy implementation plan, build and support business cases for investment opportunities and you will establish financial targets for the operating unit and reports progress on strategy implementation across the unit.

• You will ensure implementation of standard Service platforms across the unit, promote synergies and develops Service delivery processes to drive efficiency, drive operational excellence, continuous improvement of the business and promote and share experience and leading practices in Service across the countries and unit.

• You will be responsible for optimizing the Service delivery process, lead consolidation of functions across the countries where applicable, e.g. training, logistics and spares and lead in the identification and building of hubs to serve across geographies.

• You will contribute to risk assessments related to price and quality, register required information into the appropriate customer database and ensure technical reliability, safety and cost-effective solutions to satisfy customer’s needs and complies with health and safety directives.

• You will drive efficiency by ensuring adequate skills for service team members and that the area of responsibility is properly organized and staffed, coach the team in formulating plans in developing customer segment expertise and actively demonstrate one approach and guide direct and indirect subordinates.

• Living Hitachi Energy’s core values of safety, Quality, and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor’s or master’s degree in electrical engineering.

• 15-20 years of service in engineering, project management experience and managing complex or large project business unit in the relevant industry.

• Experience in leading a team of 20 team members.

• Good experience in dealing with international customers on complex contracts, and proven services leadership experience.

• Experience in profit & loss responsibilities.

• Exposure and experience of the Asia Pacific region is required.

• Strong network of customers within utility, O&G, infrastructure segments.

• Flexible to travel for business.

• Strong communication and English skills.