Field Service Engineer

Hitachi Energy is a global technology leader that is committed to solving some of the biggest global challenges of our time by advancing a sustainable energy future for all. We are able to deliver on this great promise because we have great people who everyday work and innovate collaboratively across the globe.

As an employer, we operate in 90 countries with 45,000 people committed to ensuring they thrive and are empowered to deliver their best work as part of our Diversity 360 vision.

Embrace Diversity and Innovation!

Hitachi Energy's Grid & Power Quality Solutions and Service global product group is a world-leading provider of grid connections and power quality solutions that enable our customers to build a more sustainable, flexible and secure energy system. We leverage our long-standing technology leadership, vast integration expertise, huge installed base and global footprint to provide our customers with life-cycle value solutions at the lowest risk. Our customers are in the utility, renewables, industry, transportation, data centers and infrastructure sectors.

Our business in Europe has around 1,000 skilled professionals focused on critical areas of expertise and is present in 16 countries.

At Grid & Power Quality Solution and Service business in Europe (HBUEU), diversity drives our culture of innovation and collaboration. Our leading technology and strong market position enable us to achieve growth targets in the energy transition across current and growing market segments such as hydrogen, data centers and e-mobility.

Join Our Team!

we are looking for a Field Service Engineer who will focus on executing Service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines.

Responsibilities:

• Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.);
• Contribute to customer satisfaction by executing Service work according to customer order and expectation;
• Create and maintain a good relationship with customers and understands their needs; Identify new sales opportunities and communicates them internally;
• Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities;
• Prepare all documents and reports to be signed by the customer representative; Report work done in a timely manner and follows up when needed;
• Proactively identify potential equipment failures and requests proactive corrective actions;
• Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future;
• Proactively identify suggestions for product and quality improvement and communicate them further in the Hitachi Energy organization;
• Provide recommendations to management to improve operations and customer service;
• Apply safety rules and safe practices as well as environmental responsibilities;
• Report unsafe practices and incidents;
• Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Your background:

• Electrotechnical diploma;
• At least 3 years of experience in the role and with high tension equipment;
• Good knowledge of English language;
• Good knowledge of Italian language;
• Willingness to travel (Italy);
• Ability to work in team.

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