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Your responsibilities: As active member of the Management Team, you will fully support the implementation of the new Service Strategy  You will manage training product portfolio for both for internal (Field Service Engineers) and external customers and adjust it whenever required. You will also plan know-how transfer between individuals to ensure necessary subject matter expertise for the whole portfolio coverage and act as a strong team motivator. You will define the need for training and tools of every local (LSC) entity, agree on targets with them and lead/follow-up their execution. You will also be responsible for selling tools to local entities. You will organize technical audits to assess regularly the technical level of worldwide Field Service Engineers as well as the correct technical state and availability of tools. You will define which competencies, processes and tools are required globally and locally in order to provide best customer service but still ensure an aligned global service philosophy. In this task, you will work closely with the managements of Service Unit, PG Service, Hub Service. It will also be your task to lead the implementation of this strategy and assure its operational execution. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: You hold an Engineering degree (mechanical) and additionally a degree in management or economics or strategy. Required work experience in HV area. You have Intercultural skills. Ability to develop a vision and to implement it. Team player, with strong analytical and organizational skills as well as the ability to motivate and convince.

就業場所 Hitachi, Ibaraki, Japan
職種 Full time
体得 Experienced
職務 Customer Service & Contact Center Operations
契約 Regular
発行日 2024-07-31
整理番号 R0057417

日立エナジーについて

日立エナジーは、持続可能なエネルギーの未来へ向けた取り組みを加速する、グローバルな技術リーダーです。さまざまな分野のお客さまに、バリューチェーン全体にわたる革新的なソリューションとサービスを提供するとともに、お客さまやパートナーとの協創により、カーボンニュートラル実現に向けたエネルギー転換に必要な、デジタル技術を活用した変革を実現します。

日立エナジーは、全世界90カ国に約45,000人の従業員を擁しており、それぞれが事業の継続に向け、異なる背景を生かし目的を持ちながら働いています。“ダイバーシティ+コラボレーション=優れたイノベーション”という基本的な理念を重んじる日立エナジーのグローバルなチームが、あなたをお待ちしています。