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Your responsibilities:

  • You will analyze root cause of product trouble: when a product trouble occurred, collect information from Troubleshooting team, field service team, Engineering team and etc, then analyze root cause of product trouble.

  • You will make reports for root cause of product trouble: to organize root cause of product trouble, and to report to customers, make reports for root causes of product trouble.

  • You will report root cause of product trouble to customer: by using reports and etc., report root cause of product trouble to customer.

  • You will support site investigation work of product trouble: if field service team cannot go to site due to proper reasons, QA team will support.

  • You will involve in quality judge of parts and equipment handled by Service operation unit: if someone asked Service QA for quality judge of parts and equipment handled by Service operation unit, need to judge, quality judge of NCR (Non-Conformance Report) process: when close NCR, judge it can be closed or not in a view of quality, quality judge of CCRP (Customer Care Responsible Process) process: when close CCRP, judge it can be closed or not in a view of quality.

  • You will support ISO and audits: if any quality contents in ISO 9001, audit and etc, QA team will support, to set up QA work: if found unestablished QA work, need to set up such as making workflow, work procedure and etc and to proceed QA related work: if found QA related work, need to proceed.

  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • You hold an Engineering degree (electrical or mechanical).

  • 5 years of experience in technical for GCB/GIS or TR.

  • General knowledge and a little special knowledge for GCB and GIS or TR.

  • Team operation skill to proceed quality assurance work.

  • Proficiency in English communication.

Location Hitachi, Ibaraki, Japan
Job type Full time
Experience Experienced
Job function Quality Management
Contract Regular
Publication date 2024-07-17
Reference number R0054785

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.