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Corrective actions are needed from time to time when unscheduled problems occur. Hitachi Energy is committed to supplying support solutions that meet our customers needs and specifications.

To rectify a problem as soon as possible, we provide several support options. Rapid Response provides expert support via phone, e-mail, or other agreed means of contact. Short responsetime to a knowledgeable Hitachi Energy engineer provides immediate access to solutions, saving valuable time. Minor incidents can be resolved quickly, and in the event of a major issue, immediate support is available.

24/7 phone

In the event of a problem, 24/7 phone support provides the security of a hotline at any time by phone, e-mail, or some other agreed upon means of contact. 

24/7 remote

The remote assistance for HVDC enables Hitachi Energy to immediately start troubleshooting and monitor a converter station from a secure remote location within the Hitachi Energy network.

24/7 on-site

The on-site corrective maintenance service guarantees that a support engineer will arrive on your site within an agreed period of time.

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