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Customer Quality Engineer

Your responsibilities:

  • You will be responsible for customer complaints, feedback, timely response, as well as positive and effective communication with customers.
  • You will be responsible for customer complaints and feedback, organize problem solving (8D) team in the factory, complete 8D report and submit to customer.
  • You will Provide service for customers on quality issues and after-sales issues, manage and supervise customer service personnel.
  • You will monitor the performance of the client's products for quality problems and after sales performance, make statistical analysis and feedback to the factory for improvement.
  • Conduct regular internal supervision and audit on behalf of customers to verify the implementation of relevant improvement measures. Other works arranged by managers.
  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • You hold a university and above degree.
  • More than 2+ years of working experience, work experience in foreign company is preferred.
  • English reading and writing can be used as working language, fluent in listening, speaking, reading and writing; CET 6 is preferred.
  • Easy going, strong organizational and communication skills.

Location Suqian, Jiangsu, China
Job type Full time
Experience Experienced
Job function Quality Management
Contract Regular
Publication date 2024-01-11
Reference number R0041285

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. 

We employ more than 40,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.