Choisissez votre région et votre langue


Customer Success Story

Network rail

Increasing the availability of rail infrastructure to enable greater passenger capacity and safer track maintenance with Ellipse EAM

The client

Network Rail owns, operates and develops Britain’s railway infrastructure, which includes 20,000 miles of track, 30,000 bridges, tunnels and viaducts, and thousands of signals, level crossings and stations. Network Rail also manages 20 of the United Kingdom’s largest stations.

The challenge

Driven by safety, performance and cost control, Network Rail set out to reduce potential risks to its employees and limit the number of planned and unplanned maintenance operations by increasing efficiency in the planning and resolution of track geometry faults.

Program objectives included:

  • Record all identified defects and faults
  • Ensure defects are actioned when required
  • Be able to track the status of and defect and associated remedial work
  • Be able to review all defects/faults and work associated with an asset or location
  • Facilitate the analysis of trends and effectiveness of remedial work, costs and asset management strategy

The solution

The TIGER (Track Integrated Geometry Engineers’ Reports) project was born, to replace paper-based records with Ellipse EAM. The basic process put in place is straightforward: Track geometry data (geometry faults and alerts, dip defects and super reds, very-poor and poor track quality) is gathered and loaded into a centralized system; this data is shared with Ellipse, which simplifies the process of raising work orders.

City Metro Rail,motion blur
City Metro Rail,motion blur

“The TIGER project is one of our first to remove a legacy process and is is being enthusiastically adopted by the routes.... Ultimately, it will improve stakeholder and passenger experience.”

– Nick Connelly, Head of Maintenance Systems, Network Rail
Location United Kingdom
Industry Rail
Solutions used Ellipse EAM