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Release of the New Remote Service Platform
In this release, a new Remote Service Platform for Automation & Communication is introduced. The new solution for remote access is supported by Genua GmbH, a third-party solution provider.
Our previous Remote Service Platform (RSP) based on the RSM600 Remote Service Module and RSC600 Remote Service Center is now discontinued. The new Remote Service Platform based on Genua products provides equivalent but extended functionality of the predecessor. It functions in real-time and provides the possibility to start and end the remote service access at your convenience anytime.
Key Features and Benefits
Remote Response Services uses a secure communication platform to enable fast issue handling. This reduces the customer’s cost of having to send a maintenance personnel to a site in a remote location. Remote response services also support cybersecurity as the systems are kept up to date with the latest software updates and malware protection.
Easy to setup, no laborious installation and configuration required
Running system during installation
Remote access to Hitachi ABB Power Grids or 3rd party critical equipment
Safe, secure remote access from Hitachi ABB Power Grids to any customer site/installation/equipment
Patch Management services can be provided
Shorter time to respond to customer issues
Less manual response support required at site
Reduced number of experts required deployed at site
Supervision of critical devices
Monitoring of data from critical devices
Reduced cost of support services
Recommendation to update
We recommend users who have the previous solution of the Remote Service Platform to update to this release.
Please read all about this release in the full release note.