Internship - Customer Connect Center With Italian And Germanic Languages

The opportunity 

Customer Connect Center is the worldwide entry door for sales & service-related customer inquiries. Our team in Krakow is part of the global set-up with a focus on and dedication to customers who have special agreements and require timely professional handling. We collaborate with all Business Units and Product Groups of Hitachi Energy in our role as customer advocate.  

How you’ll make an impact 

• Getting acquainted with Customer Connect way of acting and processing

• Support in Handling incoming inquiries from Italy and Germanic countries via e-mails, chat, web-, telephone and other possible channels efficiently with confidence and professionalism (approximately 90% of inquiries are via web or e-mail) 

• Share feedback about customer centricity of processes & solutions, propose and help implementing improvements

• Able to multitask and maintain an organized work environment

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

• Collaborate with other departments and keep a positive relation with them 

Your background 

• You are a university student.

• You are flexible and creative team player. Cooperating & communicating in virtual teams would be of benefit.

• You can speak foreign languages (proven spoken & written skills): Italian and a Germanic language (e.g. German, Dutch, Nordic languages) with a good command of English.

• High focus on customers and their needs

• Ability to identify areas for improvement and propose solutions

• Onboarding and Training about Hitachi Energy portfolio will be provided. Some knowledge of Power Grids products and systems would be beneficial.

More about us 

We offer following benefits to all interns: 

• Flexible working hours. 

• Access to internal e-learning platform Percipio 

• Multisport card 

• Participation in company social events

Dbamy o przejrzystość i zgodność z wymogami prawnymi tak, aby każda osoba uczestnicząca w procesie rekrutacyjnym wiedziała, czego może się spodziewać na poszczególnych etapach. Po pomyślnym zakończeniu procesu przedstawimy wybranej osobie szczegóły dotyczące warunków finansowych oraz benefitów.
Pozostałe elementy oferty zostaną przekazane przed podpisaniem umowy, tak by stworzyć możliwość spokojnego zapoznania się z nimi.

*Klauzula obowiązuje wyłącznie na terenie Polski, zgodnie z lokalnymi przepisami prawa.

We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.

*Applicable only for Poland location, in accordance with local law regulations.