The opportunity

To strengthen our sales and project management team we are looking for you as Installed Base Manager (f/m/d) for our Business Unit Service in Germany to take ownership of our local installed base of equipment and solutions.

This role is critical in driving customer retention, service growth, lifecycle management, and long‑term value creation by turning installed base data into actionable commercial and operational strategies.

You will work cross‑functionally with Sales, Service, Marketing, and Operations to maximize uptime, renewals, upgrades, and service contract penetration across the installed base

How you´ll make an impact

Own and actively manage the installed base portfolio, including data quality, segmentation, and lifecycle status
Develop and execute installed base strategies to increase service revenue, renewals, upgrades, and customer retention
Identify growth opportunities through modernization, retrofits, digital services, and spare parts
Collaborate with Sales and Service teams to create targeted campaigns and customer engagement plans
Analyze installed base data and KPIs to support forecasting, pipeline generation, and decision‑making
Drive standardization of installed base processes, tools, and reporting
Partner with Product Management and Marketing to support go‑to‑market initiatives for installed base offerings
Act as a key interface between commercial teams and operations to ensure customer satisfaction and uptime

Your background

Bachelor’s degree in Business, Engineering, or a related field
Previous experience in Energy Engineering is mandatory
Proven experience in installed base management, service management, sales operations, or lifecycle management is preferable
Strong analytical skills with experience using CRM, ERP, and reporting tools
Commercial mindset with the ability to translate data into revenue‑generating actions
Strong stakeholder management and cross‑functional collaboration skills
Excellent communication skills in German and in English

More about us

Opportunity to help shape a growing work and market environment
Attractive salary in accordance with the IG Metal collective agreement, 30 days' holiday, special payments, additional benefits, holiday and Christmas bonuses
Work-life balance through flexible working hours with the option to work remotely
Pension benefits & employer-financed company pension plan
Children's holiday home and childcare allowance
Use of many gyms throughout Germany with over 7500 partners for your workout with our EGYM Wellpass
Numerous exciting career and training opportunities within Hitachi Energy

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Current employees apply here

Lieu	Mannheim, Baden-Wurttemberg, Germany
Type d'emploi	Full time
De l'expérience	Experienced
Fonction du poste	Sales, Marketing & Product Management
Contrat	Regular
Date de publication	2026-05-04
Numéro de réference	R0123795

À propos de Hitachi Énergie

Hitachi Énergie est un chef de file technologique mondial voué à la promotion d’un avenir énergétique durable pour tous. Nous servons des clients dans les secteurs des services publics, de l'industrie et des infrastructures avec des solutions et des services innovants tout au long de la chaîne de valeur. Avec nos clients et nos partenaires, nous sommes pionniers en matière de technologies et permettons la transformation numérique nécessaire pour accélérer la transition énergétique vers un avenir carboneutre.

Nous employons plus de 45 000 personnes dans 90 pays qui, chaque jour, travaillent dans un but précis et mettent à profit leurs différents parcours pour remettre en question le statu quo. Nous vous invitons à postuler aujourd'hui et à faire partie d'une équipe mondiale qui apprécie une vérité simple : diversité + collaboration = grande innovation.

Installed base manager

À propos de Hitachi Énergie