The opportunity

We are now looking for a Technical Support Engineer at Hitachi Energy, Grid Automation business in Vaasa, Finland.

In this role you will be responsible for providing advanced global technical support, troubleshooting, and consultation for MicroSCADA customers and internal stakeholders. The role focuses on analyzing complex customer cases, identifying root causes, resolving application and configuration issues, and ensuring reliable system performance. The position requires strong technical ownership, close collaboration with R&D, Service, project teams, and customer-facing organizations, and a customer-oriented mindset to deliver high-quality support and guidance.

How you’ll make an impact

Analyze complex customer cases to identify root causes and implement effective corrective actions.
Investigate application issues, system malfunctions, and configuration-related challenges to ensure reliable system performance.
Provide advanced technical support through our customer support portal, delivering timely and professional assistance.
Advise customers and internal teams on software and firmware updates, patch management, system optimization, and best practices.
Perform technical validations, proof-of-concept testing, and customer demonstrations to support new solutions and product enhancements.
Deliver technical training sessions for customers, channel partners, and internal stakeholders.
Develop and continuously improve training materials and supporting resources to reflect evolving products, features, and customer needs.
Contribute to continuous improvement initiatives by identifying recurring issues, sharing lessons learned, and proposing enhancements.

Your background

Bachelor’s degree or higher in Electrical Engineering, Power Systems, Automation, or a related technical field.
Strong experience in technical support, SCADA engineering, application engineering, commissioning, or a similar technical role.
Solid hands-on experience with MicroSCADA systems is required.
Strong analytical, troubleshooting, and root-cause analysis skills.

Excellent collaboration skills, including experience working with international and cross-functional teams.
Strong ownership mindset, assertiveness, and accountability for assigned tasks and customer issues.
Fluent written and spoken English; additional languages are considered an advantage.
Willingness to travel occasionally based on business and customer needs.

More about us

Ready for a new exciting challenge? Apply for the position by 30 September 2026. Please note that we will initiate interviews as candidates apply and the position will be filled and closed as soon as a suitable candidate is found.

For more information about this role, please contact the Recruiting Manager, Reza Yarmohammadi, reza.yarmohammadi@hitachienergy.com

Appliquer maintenant

Current employees apply here

Lieu	Vaasa, Ostrobothnia, Finland
Type d'emploi	Full time
Work Arrangement	On-Site
De l'expérience	Experienced
Fonction du poste	Engineering & Science
Contrat	Regular
Date de publication	2026-09-02
Numéro de réference	R0143482

À propos d’Hitachi Énergie

Chef de file mondial dans le secteur des technologies, Hitachi Énergie a à cœur de promouvoir un avenir énergétique durable pour tous. Nous proposons à nos clients dans les secteurs des services publics, de l’industrie et de l’infrastructure nos solutions et services novateurs sur l’ensemble de la chaîne de valeur. En collaboration avec nos clients et nos partenaires, nous sommes les pionniers des technologies et nous permettons la transformation numérique nécessaire pour accélérer la transition énergétique vers un avenir carboneutre.

Nous employons plus de 40 000 personnes dans 90 pays qui, chaque jour, travaillent avec un réel sens du but et mettent à profit la diversité de leurs parcours pour remettre en question le statu quo. Nous vous invitons à postuler dès aujourd’hui et à faire partie d’une équipe mondiale qui apprécie une simple vérité : Diversité + Collaboration = Grande Innovation.