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Business Process Manager – Continuous Improvement 80 - 100% (f/m/d)

The opportunity

Are you passionate about driving operational excellence and fostering a culture of continuous improvement? Do you bring a strong mix of commercial and technical expertise, along with Lean Six Sigma experience? If so, we have the perfect opportunity for you!

As a Business Process Manager – Continuous Improvement, you will play a key role in embedding a CI culture within our operations teams, with a strong focus on efficiency, customer satisfaction and quality. You’ll work closely with cross-functional teams in our Product Service Center (PSC) to streamline processes, standardize tools, and support profitable growth for Hitachi Service.

How you’ll make an impact

  • Champion and embed a culture of continuous improvement (CI) within Operations and SCM

  • Lead and support cross-functional CI initiatives to drive operational efficiency and effectiveness

  • Map and optimize business processes, ensuring seamless interfaces between Sales, SCM, Project Management, Engineering, Order Management, Field Service, and New Business

  • Develop and maintain tools that promote process standardization and operational excellence across the organization

  • Strengthen collaboration with internal stakeholders to enhance service delivery and customer satisfaction

  • Proactively address and resolve customer issues and complaints in a timely and professional manner

Your background

  • A passion for process optimization and continuous improvement. Lean Six Sigma Yellow or Green Belt certification (preferred)

  • Higher education with a commercial or technical focus (University, FH, TS, or equivalent)

  • Minimum 2 years of experience in business process improvement or a related discipline.

  • Proven ability to lead cross-functional initiatives and influence stakeholders at all levels

  • Proficient in SAP, SharePoint, and Microsoft Office tools

  • Fluent in English (written and spoken); German is a plus

More about us

Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
 

Ort Zurich, Zurich, Switzerland
Jobtyp Full time
Erfahrung Experienced
Position Quality Management
Vertrag Regular
Veröffentlichungsdatum 2025-11-19
Referenznummer R0094106

Über Hitachi Energy

Hitachi Energy ist ein weltweit führendes Technologieunternehmen, das sich für eine nachhaltige Energiezukunft für alle einsetzt. Wir bedienen Kunden aus den Bereichen Versorgung, Industrie und Infrastruktur mit innovativen Lösungen und Dienstleistungen entlang der gesamten Wertschöpfungskette. Gemeinsam mit unseren Kunden und Partnern leisten wir Pionierarbeit bei der Entwicklung von Technologien und ermöglichen den digitalen Wandel, der notwendig ist, um die Energiewende hin zu einer klimaneutralen Zukunft zu beschleunigen.

Wir beschäftigen mehr als 45.000 Menschen in 90 Ländern, die sich jeden Tag dafür einsetzen, den Status quo zu hinterfragen und ihre unterschiedlichen Hintergründe zu nutzen. Bewerben Sie sich noch heute und werden Sie Teil eines globalen Teams, das überzeugt ist: Vielfalt + Zusammenarbeit = Innovation.