Your responsibilities:

Diagnoses and resolves IT-related issues effectively and efficiently.
Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
Conducts regular inventory checks for relevant hardware.
Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
Identifies and report potential risks that could impact the quality of OSS services.
Offers support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
Hosts and assist third-party technicians.
Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable)
Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable)
Responsible for the setup and deployment of hardware of various types of software. (when applicable)

Your background:

Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
Knowledge of Service Now, MS Office 365, Windows, iOS, Asset Management Tools, Lean 6 Sigma, ITL;
Proactive and solution-oriented mind-set
Demonstrates an ability to work independently and is self-driven
Legal authorization to work in applied location is required. We will not sponsor individuals for employment visas now or in the future for this role;
Strong Analytical skills;
Problem Solving;
Incident responding skills;
Conflict Management;
Learning agility;
Customer focus;
Product, System, Logistical and Service Support.

Ort	Sevlievo, Gabrovo, Bulgaria
Jobtyp	Full time
Erfahrung	Experienced
Position	IT, Telecom & Internet
Vertrag	Regular
Veröffentlichungsdatum	2024-02-23
Referenznummer	R0038291

Über Hitachi Energy

Hitachi Energy ist ein weltweit führendes Technologieunternehmen, das sich für eine nachhaltige Energiezukunft für alle einsetzt. Wir bedienen Kunden aus den Bereichen Versorgung, Industrie und Infrastruktur mit innovativen Lösungen und Dienstleistungen entlang der gesamten Wertschöpfungskette. Gemeinsam mit unseren Kunden und Partnern leisten wir Pionierarbeit bei der Entwicklung von Technologien und ermöglichen den digitalen Wandel, der notwendig ist, um die Energiewende hin zu einer klimaneutralen Zukunft zu beschleunigen.

Wir beschäftigen mehr als 40.000 Menschen in 90 Ländern, die sich jeden Tag dafür einsetzen, den Status quo zu hinterfragen und ihre unterschiedlichen Hintergründe zu nutzen. Bewerben Sie sich noch heute und werden Sie Teil eines globalen Teams, das überzeugt ist: Vielfalt + Zusammenarbeit = Innovation.

On-Site Service Specialist

Über Hitachi Energy