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Regional Operations Manager


General Information:
Hitachi Energy, located in Nashville, TN, is seeking a Regional Operations Manager. This position will, supervise a team of Service Engineers and Service Technicians and contribute to the execution of the Service strategy and Service growth by focusing on delivering timely, high­ quality, cost effective service offerings, solutions and projects (e.g. field service, repair) for customers. This position will provide project management for projects, as needed, and drive P&L for region/location to ensure profitable business through execution and performance.

Your Responsibilities:

  • Ensures planning and execution of various service activities carried out abilities, both off and on site. Drives and monitors service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.
  • Allocates, drives, and monitors work to projects based on order content, delivery time, competencies and workload. Effectively utilizes available resources through proper planning and scheduling to meet delivery targets (e.g. OTD, response time, ordered service offerings, update of installed based data).
  • Ensures work assignments are accurately classified as warrantee or non-warrantee status. Ensures that materials and components to feed service delivery are provided optimizing cost, stock, and timing.
  • Collaborates within local service units and with other service teams to promote one Hitachi approach towards customers. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).
  • Drives continuous service productivity improvement activities in the assigned Service team in collaboration with the Operational Excellence team. Utilizes efficient tools (e.g. Mobile Service Assist (MSA)) to streamline Service processes and applications to support the customer. Ensures the transfer of Service findings to the product/system local units for improvement of their offerings.
  • Ensures compliance with health, safety and environmental directives, and ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results. Assesses risks and safety hazards and implements actions to ensure people and equipment safety.
  • Ensures that the area of responsibility is properly organized, resourced, and supervised. Ensures all Field Service team members are certified in line with global certification and local regulations. Reviews competence levels to ensure each Service technician (including subcontractors) is appropriately qualified to handle jobs assigned to them.
  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

  • Bachelor’s degree and 5+ years of Service Operations or Project Management experience OR
  • Associate’s Degree and 7+ years of Service Operations or Project Management experience OR
  • High School Diploma/GED and 9+ years of Service Operations or Project Management experience.
  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
  • 5+ years of Transformer service or power product field service experience preferred
  • Proficient in Microsoft office products, (word, excel, power point)
  • Ability to work independently and in a team environment.
  • Must have strong communication skills to teach and coach others effectively.
  • Experience interacting with direct customers preferred
  • Strong communication, organization, and presentation skills highly preferred
  • Demonstrated background in troubleshooting and problem-solving skills highly preferred
  • Experience leading and managing field service personnel, including time reporting preferred
  • Experience with performing employee reviews and assessments preferred
  • Ability to travel up to 25% preferred

Location Nashville, Tennessee, United States of America
Job type Full time
Experience Management
Job function Engineering & Science
Contract Regular
Publication date 2024-04-10
Reference number R0048852

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD.

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.