Tendering Sales Specialist – Transformer Service (Traction/Rail) 80 - 100% (f/m/d)

The opportunity

We are looking for a Tendering Sales Specialist for our Traction Transformers Service Business Unit, in Geneva (Switzerland) to join our team and play a key role in supporting commercial activities, customer service excellence and service quotation preparation throughout the entire customer lifecycle. Reporting to the Traction Service Sales and Marketing Manager you will support the Sales organization and customers throughout the sales process to determine customer specific needs and pricing.

You will be part of the Sales Team that focuses on Traction Transformer Service in Europe. As Tendering Sales Specialist it is your exciting task to facilitate the sustainable mobility transition by a cutting-edge rail product and rail service portfolio for rolling stock equipment. In this team, you will work with international peers having many years of experience within the on-board traction transformer service business for rolling stock equipment. Based in Geneva, the role will assume responsibility for the rail customers in Europe (OEM train manufacturers, rail operators, leasing companies).

If you are customer-focused, highly organized, and thrive in a dynamic technical environment, we would love to hear from you.

How you'll make an impact

• Prepare and manage quotations for traction service activities (oil analysis, on-site customer Service interventions, workshop repairs, spare traction transformers and maintenance price catalogs) using MS Office and corresponding pricing calculation templates, ensuring accurate commercial and pricing information in Salesforce and other business systems

• Act as the primary point of contact for customer requests, proactively following up on quotations, opportunities, and commercial inquiries

• Coordinating communication and follow-up on cases with internal teams (sales, logistics, purchasing, finance, and technical support) to ensure the creation and processing of service offers

• Monitoring customer satisfaction and managing issues with escalation if needed. 

• Providing customer support including sharing information about service offerings, products, and prices based on current standard rates.

• Maintain customer master data and ensure accurate archiving of commercial documentation across SAP, MDG, SharePoint, and other business systems

• Collaborate closely with Sales, Engineering, Project Management, Logistics, and Finance teams to ensure efficient order execution and an excellent customer experience throughout the spare parts lifecycle

Your background

• Bachelor’s degree in engineering or a related discipline

• First experience in after-sales service, project management, commercial support, sales operations, spare parts administration, or a similar role

• Good understanding of offer preparation, quotation management, contract negotiation, risk management and commercial and legal terms, order execution, contract administration, logistics processes, invoicing, and customer support

• Experience working with SAP, Salesforce, and Microsoft Office applications

• Knowledge of rail rolling stock market and rail customers (OEM train manufacturers, rail operators, leasing companies) is an advantage

• Fluent in French and English, both written and spoken. Other languages are an advantage

• Strong customer focus and ability to build effective relationships across cross-functional teams

• Highly organized with excellent attention to detail and the ability to manage multiple priorities simultaneously, proactive, solution-oriented, and committed to delivering a high-quality customer experience

• Traveling sometimes within the European Union if needed. Frequent interaction with rail customers and HITACHI Energy European Front-End-Sales Team are expected

More about us

Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.