Corrective actions are needed from time to time when unscheduled problems occur. Hitachi Energy is committed to supplying support solutions that meet your needs and specifications.
To rectify a problem as soon as possible, our Rapid Response service provides you with expert support from a knowledgeable Hitachi Energy engineer with immediate access to solutions via several support options:
24/7 phone: In the event of a problem, 24/7 phone support provides the security of a hotline at any time by phone, e-mail, or even IM. Quick connection to a skilled, knowledgeable Hitachi Energy engineer offers direct access to the solutions you need immediately, and saves valuable time. Minor incidents are usually solved quickly, and in the event of a major issue, you will have the right support from the start.
24/7 remote: Remote assistance enables your Hitachi Energy engineers to immediately start troubleshooting and monitor your equipment from a secure remote location within the Hitachi Energy network. Remote assistance is a key feature from both a monitoring management and corrective maintenance perspective. In addition, being able to perform system data and alarm analysis helps you to stay one step ahead.
24/7 on-site: The on-site corrective maintenance service offers you the assurance that there are skilled Hitachi Energy personnel on standby to assist you in the case of a problem. Alongside 24/7 contact support, the service guarantees that a support engineer will arrive on your site within an agreed period of time
With the use of latest technology, our stringent processes and quality standards, your equipment will be back in service in the least amount of time.
Global support network with extensive experience – underpinned by our uncompromised HSE standards.
- Expertise to increase equipment reliability during planned or emergency maintenance.
- One of the largest and well-trained field service crews in the industry, all work (by Hitachi Energy Service engineers) and OEM parts are warranted
If you need help and support, we're here.
No matter the issue, our team are on hand to help.
Something caught your eye?
Our sales team will get in touch with you