Technical Customer Support Specialist

Technical Customer Support Specialist

Contract for replacement

General information: As a result of dynamic growth of our company we are currently looking for candidates for the position of After Sales Specialist for our Power Transformers Factory in Lodz. 

How you’ll make an impact:

• Realizing after-sales policy towards national and international customers. 
• Handling warranty, post-warranty claims and complaints with technical consulting. 
• Participating in the process of root cause analysis and searching for solutions in order to improve the quality of the product. 
• Coordinating both warranty and service repairs. 
• Creating databases for complaints, reports, analyses. 
• Creating and verifying technical documentation.

Your background: 

• Master's degree in technical education (electro-technical or mechanical engineering preferred). 
• Experience in working in the production company (quality management, technical support, production engineering, problem solving). 
• Very good knowledge of English and Polish (both spoken and written). 
• Knowledge of subjects related to transformers will be an advantage. 

More about us:

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

We can provide more information during the recruitment process.

We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.*

*Applicable  only for Poland location align with local law regulations