What is Candex?
How it works for suppliers
Step 1 – Agreement with Hitachi Energy
You agree on scope and pricing with your Hitachi Energy contact
Step 2 – Invitation via Candex
You receive an email invitation to access your order
Step 3 – Quick registration
You register on the Candex platform and accept the terms
Step 4 – Delivery of service
You deliver the agreed goods or services
Step 5 – Submit invoice to Candex
You submit your invoice via Candex
Step 6 – Payment
- Candex invoices Hitachi Energy
- Hitachi Energy pays Candex
- Candex pays you
This process enables fast, compliant, and transparent payments
Benefits
Simple onboarding
no need for complex vendor registration
One-time registration
suppliers register once with Candex and can transact with multiple clients without repeated onboarding
Faster payments
streamlined invoicing and processing
Less administrative effort
fewer forms and approvals
Transparency
track order and payment status in the platform
Global reach
payments supported across multiple countries
24/7 support
dedicated support available for both buyers and suppliers at any time
Hitachi Energy & Candex partnership
This short video explains how Hitachi Energy and Candex collaborate to simplify procurement and supplier engagement.
Hitachi Energy collaborates with Candex to streamline procurement and supplier payments, making the process faster, simpler, and fully compliant.
Through this partnership, we can:
- Reduce administrative effort for both suppliers and internal teams
- Enable faster engagement for new or occasional suppliers
- Ensure compliant and transparent payment processes
Frequently asked questions
Candex helps Hitachi Energy manage purchase orders within defined product categories and value tresholds more efficiently by standardizing processes and reducing administrative effort for Hitachi Energy.
Yes, when a supplier receives a purchase order via Candex, registration on the Candex platform is required to submit invoices and receive payment.
No, working with Candex is free of charge for suppliers.
Payments are processed via Candex. The payment term is 30 days from the date Candex invoices Hitachi Energy. Although invoices are issued through a local Candex entity, Hitachi Energy funds all verified payments. Payments are therefore fully backed by the financial strength and creditworthiness of the Hitachi Energy.
Payments are made in the currency specified in the purchase order issued via Candex. The applicable currency will be clearly indicated during the invoicing process on the Candex platform.
Any purchase order issued through the Candex platform must be invoiced to Candex and uploaded directly in the Candex platform. Please note that invoices should not be sent to Hitachi Energy.
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