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Expert Support

As a part of the service agreement, Hitachi Energy experts can provide 24/7 technical support and augment defect elimination practice. Thanks to access to asset data, diagnostics are faster and corrective actions more accurate and meaningful. The digital tools facilitate root cause analysis which is key for defect elimination and driving you towards reliability culture.

The benefits of the digitally enabled expert support package include:

  • Convenient, immediate access to Hitachi Energy experts

  • Shorter time-to-restore due to more accurate corrective actions

  • Systematic approach to defect elimination creates more stable environment 


24/7 Technical support

Direct access to substation O&M and technical experts for asset data augmented troubleshooting and diagnostics. 

Asset diagnostics

Regular asset diagnostics to identify and avoid potential functional failures. 

Root cause analysis

Conducted in case of a significant breakdown and relevant actions proposed to resolve the problem and prevent it from reoccurring.