After-sales service supervisor

The opportunity

Hitachi Energy Transformer Business Unit in Greater China operates across 55 cities, employs over 1,900 staff, and manages 5 transformer manufacturing plants. More than 90% of its sales come from locally manufactured products. We offer a comprehensive portfolio of Transformers Products, Solutions and Services.  Transformers are essential in all electricity-related fields and applications, including power generation, transmission and distribution, oil, chemical and gas, industrial manufacturing, semiconductor and data centers, as well as building and transportation sectors.
 
Nearly half of our white-collar workforce comprises employees in engineering and scientific fields. Internally, we have targeted talent development programs for employees at different stages of their career development to build skills and competencies, foster training, support people to own career development, scale up organization for growth and execution.

How you’ll make an impact

• You will be focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including, Identifying and correcting more complex problems associated with start-up. 

• You will be researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs.  

• You will be developing on-going relationships with customers to secure future business.  

• You will resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience.  

• You will be managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower-level professionals and problems faced are difficult and sometimes complex. 

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility in own project action in the site.

 
Your background

• You hold a bachelor's in mechanical or related engineering.

• Having suppler audit experience is a plus.   

• Experience in leading a small team of engineers and good coaching skills.

• Strong team-work capability and Good self-learning and sharing. 

• Good English skill in reading and writing, speaking skill preferred. 

• Good communication skills with customers and suppliers.

More about us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) :

• Up to 30 days full paid leaves per year

• Flexible Benefit program (Supplementary Pensions included)

• Medical Insurance(outpatient and inpatient)

• Long service awards

• Flexible Working(subject to role)

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome  Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested – don’t delay, apply today!  All other questions can be directed to Talent Acquisition Partner Cherry Zhang Wechat: cherryzhang2023.