Field Service Management Manager

The opportunity:

Lead a team of Field Service Engineers and Technicians to execute service strategies and drive service growth in Secondary and Primary Field Service (High Voltage, Transformer, and Grid Connection). Ensure timely, high-quality, and cost-effective solutions for installation, commissioning, and maintenance. Achieve service goals through strategic planning and efficient resource allocation according to standard processes and safety guidelines.

How you’ll make an impact:

• You will plan and oversee onsite and offsite service activities, ensuring adherence to schedule, quality standards, cost control, margin targets, and customer satisfaction.

• You will assign work based on project demands and available resources to meet delivery targets, accurately classify work assignments and optimize the supply of materials and components, foster customer relationships, enhance practices based on feedback, and collaborate with sales and service teams.

• You will drive productivity improvements and streamline processes in partnership with operational excellence teams.

• You will ensure compliance with safety directives, assess risks, and implement protective actions.

• You will organize and supervise the team, ensure certifications are up to date, and review team competencies.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor's degree in electrical engineering.

• More than 15years of experience in high-voltage substation or transformer installation, commissioning and services.

• Proven leadership and team management skills.

• Strong knowledge of safety, operations, and quality assurance.

• Excellent communication and client management abilities.

More about us:

We offer, at Hitachi Energy Thailand, we offer a suite of employee benefits to complement our pay offering, supporting employees’ financial, physical and mental wellbeing:

• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee’s performance result and Business performance).

• 10 days annual leave (Service year 0-5), 15 days annual leave (Service year 6-10), flexible working policy, Flexibility working time.

• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).

• Growth possibility: Learning and development platform, career movement opportunity within organization.

• Possibility to gain experience in international environment.

Please be advised that the benefits provided may differ depending on the employee’s country of hire.