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Inside Sales Manager (US)
At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people while learning and developing yourself on projects that have a real impact on our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
The Opportunity
The Inside Sales Manager leads a team of Inside Sales Representatives responsible for executing RFQ-to-Invoice activities in support of complex B2B energy solutions across power transmission, distribution, and related markets. This role balances people leadership, operational execution, and cross-functional coordination, ensuring consistent service levels, order accuracy, and a strong customer experience.
This is a hands-on player/coach role ideal for a people manager who thrives in a fast-paced, transactional environment and is passionate about driving consistency, accountability, and customer satisfaction.
How You’ll Make an Impact
Leadership & Team Development
  • Directly manage, coach, and develop a team of Inside Sales Representatives, setting clear expectations for customer support, order management, responsiveness, and quality.
  • Establish and reinforce daily, weekly, and monthly operating rhythms (e.g., huddles, order reviews, performance check-ins).
  • Drive a performance culture focused on accountability, cycle time, order accuracy, data quality, and customer satisfaction.
  • Support hiring, onboarding, training, and ongoing skills development for Inside Sales team members.
  • Provide timely, constructive feedback and performance coaching aligned with individual development plans.
  • Foster an inclusive, safe, and respectful work environment aligned with Hitachi Energy values.
Operational Execution
  • Oversee day-to-day Inside Sales activities including quotation support, order entry, order tracking, change orders, and invoice support.
  • Ensure disciplined execution of standardized Quote-to-Order-to-Invoice processes using Salesforce (SFDC), SAP, and related tools.
  • Monitor workload distribution and prioritize activities to meet customer commitments and internal SLAs.
  • Remove obstacles impacting order flow, accuracy, or cycle time.
  • Partner with Business Units, Operations, and Supply Chain teams to resolve order and delivery issues.
Customer Experience
  • Ensure consistent, professional, and proactive communication with customers throughout the order lifecycle.
  • Serve as an escalation point for customer issues, coordinating timely cross-functional resolution.
  • Support customer-specific reporting requirements such as open order and backlog reporting.
  • Reinforce a customer-centric mindset focused on responsiveness, accuracy, and follow-through.
Cross-Functional Collaboration & Continuous Improvement
  • Collaborate closely with Account Managers, Sales leadership, Tendering, Contract Management, and Customer Master Data teams.
  • Review operational performance metrics and dashboards to identify trends and improvement opportunities.
  • Drive adoption of new tools, processes, and reporting standards.
  • Champion continuous improvement initiatives focused on efficiency, data quality, and customer experience.
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Your Background
Basic Qualifications
  • Bachelor’s degree or equivalent experience.
  • 5+ years of experience in Inside Sales, Sales Operations, Order Management, or customer support in a complex B2B environment.
  • 2+ years of people leadership or supervisory experience.
  • Strong understanding of Quote-to-Order-to-Invoice processes.
  • Hands-on experience with Salesforce (SFDC) and SAP.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
Preferred Qualifications
  • Experience in the energy, industrial, or infrastructure sectors.
  • Familiarity with operational KPIs such as cycle time, order accuracy, and backlog health.
  • Demonstrated success driving process discipline and continuous improvement.
  • Experience supporting sales teams in a matrixed organization.
Travel: Limited travel may be required (generally less than 10%).
More About Us
  • Opportunities to work on innovative technologies that shape the future of energy
  • A collaborative environment with experienced professionals across the power industry
  • Access to learning platforms and career development programs
  • Attractive health and retirement benefits
  • Paid leave and flexible work arrangements

Ubicación Remote - North Carolina, United States of America
Tipo de empleo Full time
Experiencia Experienced
Función laboral Sales, Marketing & Product Management
Contrato Regular
Fecha de publicación 2026-04-08
Número de referencia R0119915

About Hitachi Energy

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.

As an Equal Employment Opportunity Employer, applicants may request to review the Affirmative Action Plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.

For more information regarding your EEO rights as an applicant, please visit this website.